Friday, June 29, 2007

How's Your Quality . . . compared to the industry?

Our friend Bob Fazzi and his team just released their chart showing the national Home Health Compare scores for June, 2007, and their estimate of the 80th Percentile scores.

How are you doing compared to these national numbers?

We have heard some interesting debate about the value of using Home Health Compare scores as a source of competitive advantage when selling your home care services to physicians. One viewpoint is that having the data to support your message about quailty of care can be persuasive. The other viewpoint that we have heard from physicians is that they don't trust the data, they think agencies can game the system, and that it's not a good measure of home health quality.

What do you think? Do you have any evidence that physicians or hospital discharge planners pay attention to your Home Health Compare scores?

Give us your comments below.

1 comment:

  1. Anonymous6:52 PM

    Healthcare is local and home health is highly dependent on the behavior of other players in the system. These factors plus others determine the patient population that is available to be treated by an agency in its market. For example, New York state has an excellent Medicaid at-home care program, which takes care of patients in their homes that in other states would be in a nursing home. Accordingly, this subpopulation of dually eligibles is chronically ill with poor prospects for improvement. Thus, the outcomes scores for New York are generally below the national average, while the case weights are significantly higher. This patient segment is a major contributing factor to these scores.

    The most relevant comparison is to compare your agency to its local competition who face the same environmental facors. Healthcare Market Resources, Inc. can provde the data to make these financial comparisons. More detailed information can be garnered at the website