Friday, August 17, 2007

VNA Nazareth Home Care wins Home Care Elite honor

VNA Nazareth Home Care, a service of Jewish Hospital & St. Mary's HealthCare in Louisville, KY, has been named a 2006 HomeCare Elite provider by OCS Inc. in Seattle
HomeCare Elite is an inaugural compilation of the most successful home care providers measured by quality, improvement and financial performance.

"We applaud the success of all the providers named to the 2006 HomeCare Elite," said Bill Bassett, senior director of market strategy at OCS. "Being noted as one of the top performers in the nation in this very competitive environment shows that VNA Nazareth Home Care is dedicated to quality and performance."

At Leading Home Care, we are particulary proud of this accomplishment at VNA. As many of you know, I was on the Board of Directors of the VNA of Louisville when was merged with Jewish Hospital. Later, in 1999 and 2000, I served as interim President & CEO of the VNA during the very difficult and challenging times of IPS.

This award demonstrates that a troubled agency can in fact turn itself around and become a national leader in quality and performance AOTF --- Agency Of The Future.

I give the credit to Gerri Leppert, the new CEO of VNA. When I was the interim CEO, Gerri was Director of Home Health. She has been with the agency many years and has demonstrated the process of growing from a new front line home health nurse into a successful and significant home health leader and company CEO.

Congratulations, Gerri, to you and your team on an amazing accomplishment, and best wishes, for continued success.


Wednesday, August 08, 2007

NPDA Defines Three Levels of Caregivers for Private Duty Home Care

The National Private Duty Association, the largest free-standing national association representing non-medical home care companies has just published a white paper defining three levels of caregivers in Private Duty Home Care.

Level I - Companions and Homemakers
Level II - Personal Care Attendants
Level III - Home Health Aides and Certified Nursing Assistants

The white paper defines the Activities, Training Guidelines, and Supervision for each level of caregiver.

For copy of this white paper, visit the National Private Duty Association web site at

Tuesday, August 07, 2007

Heroes in the Home

This morning I woke up early, poured some coffee, and went to my sun porch overlooking the rose garden to read through the "Heroes in the Home" nominations. For the past five or six years, I have been a member of an advisory panel that helps select the "Heroes of the Home" for the New York State Association of Health Care Providers. The award recipients are recognized formallly at the association's annual meeting.

It rejuvenates me, and reminds me why we do this business when I read the stories of the nurses, therapists, and home health aides who serve our patients. Comments like:

  • "Last June, during the terrible flooding, ____ and her family lost their home and most of their possessions. On that day, she still went to work anyway. She knew that her patients needed care and may be suffering from the flood as well."
  • "She noticed that "J", the patient, could communicate with her eyes. The eyes would enlarge when the pain was unbearable, crinkle around the edges at a joke, and blink to say yes or no. Amazingly, no one every realized "J's" abilty to community before. Nobody ever spent enough time with her to noice."
  • "She takes Monday mornings off so she can volunteer at the local homeless shelter. During the summer, she bakes pies and fried chicken for the local firemen's blueberry pie fund raiser."
  • "Her house recently burned down to the ground with everything she owns in it. She did not miss a beat! She went to work, worked a full schedule, turned in time sheets ON TIME, and made sure she was available to assist in orienting a new aide on the case."
  • "I don't know what I'd do without _________ who gives me something to look forward to each week, and gives me goals to reach for each visit."
  • "____ is one of the most dedicated therapists who makes sure patients get whatever they need to make their lives easier and complete.
  • " _____ has seen improved outcomes in tele-monitered patients. Rates of hospital admissions and emergent care are 20 percent lest than non-monitored patients."

Who are your "Heroes in the Home." What are you doing to recognize them, and to show appreciation for all that they do.

Our research at Leading Home Care shows that employees who feel they are valued and appreciated and who are doing meaningful work have less turnover and are more likely to perform at higher levels that home care workers who do not feel appreciated and recognized.

It's amazing how a piece of paper and some applause make people feel like they are doing worthwhile work. Show your home care team members that they are appreciated!